Q: What if I do not receive my entire order?
A: We strive to fill every order placed as quickly as possible. However inventory is subject to change. We will only charge your account for product that has been shipped.
Q: When will my order ship?
A: The Distribution Center may take up to 1 to 3 business days to process your order depending on order volume and product availability date. If you need additional information regarding ship date please contact Bluesmonday Customer Service at service@mail.bluesmonday.com
SHIPPING PROCESSING
• Orders received after 3:00pm PST will not be processed till the next business day.
• We do not ship on Sundays or Holidays.
• E-mail notification with you're tracking numbers will be sent once your order ships from our warehouse.
Q: Do you ship internationally?
A: Yes, our goal is to offer you the best shipping options, no matter where you at. We deliver across the world every day, and we strive to provide services of the highest level.
Q: How long will shipping take to receive my package?
A: International shipping will take between 10-20 business days
Q: How much is shipping going to cost?
A: All U.S. ground shipping is $9.95 dollars or Free ground shipping for orders over $69 dollars. - For all international shipping please pick the items you want to order and the location where you want it shipped to. Proceed to check out and before you finalize your order it will give you the exact price for shipping.
Q: I placed an order but the site said that my order has failed or could not be processed but my bank records show I was still charged. Why?
A: If an order attempt is placed and your credit/debit card is declined for any reason other than insufficient funds the funds are “held” by your financial institution until the transaction in question is settled. Transactions are usually pending for a period of 3-5 business days (or whenever the credit card authorization batch is cleared). Your billing information needs to match perfectly with your credit card billing address or the card will be declined
Q: How do I know if an item will be re-stocked after it has sold out?
A: Most of our products we only run once, on rare occasions where we want to continue the item you will see a "Back In Stock Soon" banner once the item has sold out completely.
Q: How many promo codes can I apply to my order?
A: Only one promo code or deal can be applied per order. No two promo or deal combinations can be applied in the same order. All Sale items are excluded from the use of promo codes.